Return Policy

 

Thank you for choosing The Velvet Crumb! We take great pride in our baked goods, and your satisfaction is our priority. Please review our return policy below:

Order Cancellation:

• If you wish to cancel your order, please email us at thevelvetcrumb@yahoo.com as soon as possible. We will do our best to accommodate your request if your order hasn’t been processed yet.
• Once the baking process has begun, your sale is considered final, and cancellations cannot be processed.

Incorrect Items or Quality Issues:

• If you receive an incorrect item or experience any quality issues, please contact us at thevelvetcrumb@yahoo.com within 48 hours of receiving your order.
• We will assess the situation and work to resolve any issues promptly.

Thank you for your understanding and support! We look forward to baking for you again.